Terms of Use
By accessing any products or services offered by Four Chickens Pty Ltd, you agree to be bound by these terms and conditions.
By accessing any products or services offered by Four Chickens Pty Ltd, which includes visiting this website, signing up for our newsletter or mailing list, or entering any competition run by Four Chickens Pty Ltd on any platform, you, the user, agree to be bound by these terms and conditions. You agree to comply with these terms and conditions, as well as any other relevant policies held by Four Chickens Pty Ltd including, but not limited to, our Privacy Policy.
It is the responsibility of users to be aware of and comply with our terms and conditions as well as other relevant policies such as our Privacy Policy, Competition Terms and Conditions and User Generated Content (UGC) Terms and Conditions. The current version of our terms and conditions and other policies can be accessed through this website. You agree that you have read and understood these terms and conditions, as well as any other relevant policies.
You accept all responsibility for the manner in which products or services offered by Four Chickens Pty Ltd are used, and for complying with any relevant laws and/or regulations, both local and international, affecting their use.
Use Licence
All material, content and services offered by Four Chickens Pty Ltd through this website or any other medium remain the property of Four Chickens Pty Ltd. Users are granted a limited licence to use the content and services, including any information or software they are invited to download, for personal purposes only. Unauthorised use is prohibited by law.
Users are prohibited from:
- Using the materials commercially or in connection with any commercial enterprise
- Modifying the materials in any way, including, but not limited to, removing from the materials any Four Chickens Pty Ltd branding, copyright etc.
- Copying or reproducing the materials
- Passing the materials off as their own or anyone else's except Four Chickens Pty Ltd
- Distributing, sharing or transferring the materials in any form except email forwarding and social sharing where proper attribution is given to Dine a Chook or another registered trading name of Four Chickens Pty Ltd, the material is accessed from its original location and the material is not reproduced or modified from its original form
This use license is conditional and depends upon the user’s acceptance of and compliance with these terms and conditions as well as any other applicable Four Chickens Pty Ltd policies. Four Chickens Pty Ltd reserves the right to terminate this license at any time.
Intellectual Property
All material and content offered by Four Chickens Pty Ltd through this website or any other, plus print media, communications made by Four Chickens Pty Ltd or its representatives and any advertisements hosted by third-parties are subject to, and protected by, copyright law. Materials which are protected include, but are not limited to, ideas and other intellectual property, text, audio, audio-visual materials, graphics, other visual materials, UGC and any other materials created by or for Four Chickens Pty Ltd.
To the best of our knowledge, we have the right to reproduce this material for any purpose and in any form, altered or no, in perpetuity, throughout the world. No claim is made as to the exclusivity of the material.
Disclaimer
All information, ideas and representations communicated by Four Chickens Pty Ltd or any of its representatives, including advertisements, website content, newsletters and personal communications, are made in goodwill with the intention to be useful and truthful. However, Four Chickens Pty Ltd makes no claims and does not guarantee the accuracy, reliability, currency, truth, completeness or any other aspect of the information, ideas and representations made in any communications.
In addition, no claims are made as to the suitability of the content provided to the user (including but not limited to, information taken from other sources). Communications are informative but general in nature. They are not advisory nor are they intended to be a replacement for expect opinions or advice.
All goods and services are accessed at the user’s own risk. It is the responsibility of the user to determine the applicability of any information, ideas, representations or products (goods) to their own personal circumstances. They are advised to seek further information or advice from expert sources before making any decisions or taking any action.
Four Chickens Pty Ltd takes no responsibility for the interpretation or use of said materials, ideas, information or representations. We do not accept any liability for loss, damages or other consequences resulting from the interpretation or use of any information, ideas, representations or goods offered.
This same disclaimer applies to any third-party platforms used, or links, external information or expert opinions provided. Sharing, referring to, linking to or utilising any of these does not constitute any claim on the part of Four Chickens Pty Ltd as to their safety, reliability, accuracy or suitability for the user. Four Chickens Pty Ltd will not be held liable for any loss or damage, even if due to negligence, resulting from faulty external links, spyware, other malicious software or the actions or omissions of any external site.
Privacy and Permissions
All user information is handled in accordance with our Privacy Policy.
By using or accessing any products or services, you are giving the following permissions:
- Your personal information may be collected, stored and used by Four Chickens Pty Ltd
- Four Chickens Pty Ltd may contact you in relation to orders placed, other customer service matters, enquiries, notifications, customer research, promotion, marketing, UGC and any other reasonable business purposes
- Your personal information may be shared with any of the parties detailed in our Privacy Policy, including third-party platforms
- Non-personally-identifiable data may be collected and used as detailed in our Privacy Policy
When you subscribe to our mailing list, submit a contact form, enter a competition, place an order, whether completed or no, or provide your personal information through another means, you agree that Four Chickens Pty Ltd may contact you by email, mail, phone or social media, directly or through a third-party, regarding our products and services, including, but not limited to, details relating to your order and marketing materials.
Mailing List and Newsletter
By subscribing to our mailing list or newsletter, you agree to the following in addition to the other terms and conditions outlined in this document and in our Privacy Policy.
You agree to receive promotional emails from Four Chickens Pty Ltd, trading as Dine a Chook, on an ongoing basis for an indefinite period including but not limited to chicken keeping information, sales and special offers, product details, promotions and company updates.
Depending on the cookie and privacy settings of your browser or device, your actions on our website/s may be used to provide targeted content including, but not limited to, personalised emails and third-party advertising through Google, social media and other platforms. All personal information of mailing list and newsletter subscribers is handled in accordance with our Privacy Policy.
Should you wish to no longer receive emails, you may unsubscribe from the newsletter or mailing list by clicking the “Unsubscribe’ link included in our communications or by contacting us directly.
Four Chickens Pty Ltd reserves the right to cancel or suspend the subscription of any user at any time, without notice or explanation. We also reserve the right to change or amend these Terms and Conditions at any time, without notice.
Orders and Cancellations
Completing an order constitutes a contract of sale between the customer and Four Chickens Pty Ltd where the customer has:
- Specified goods to purchase
- Provided a valid delivery address located (or arranged in-store pick up)
- Paid in full for the goods requested, shipping and any other applicable fees or taxes
- Received an order confirmation
When placing an order, the customer warrants that the details provided are accurate and they have the lawful right to use and share these details, including, but not limited to, name, address, phone number and payment details.
Without being held liable for any resulting loss or damages of any kind, Four Chickens Pty Ltd reserves the right to:
- Request identification, verification of payment or an alternative payment method
- Restrict the quantity of goods available for purchase
- Cancel an order or part of an order at any time, including after payment has been processed and order confirmation has been sent to the customer
Orders may be cancelled for any reason including, but not limited to:
- Errors in customer details
- Invalid payment
- Inability to contact the customer by phone or email
- Errors in pricing, shipping costs or information provided about the goods
Where an order has been cancelled by Four Chickens Pty Ltd, we will notify the customer as soon as possible by email or phone and provide an opportunity to change the order or receive a full refund of the purchase price including shipping.
Depending on order volume and other factors, orders may be shipped as soon as payment is processed. Therefore, Four Chickens Pty Ltd does not agree to honour any cancellation or change to any order, including change of delivery address.
In the case of a mistake resulting in the need to cancel or change an order, the customer is advised to call the company as soon as possible. Outside of business hours, the customer should send an email or use the contact form and should then also call at the resumption of business hours. If the order has already been shipped, the customer may be responsible for paying for postage to return the cancelled goods and/or to ship another order.
Pricing and Payment
All prices are in Australian dollars (AUD) and include GST. Shipping costs will be added at checkout except where free shipping is offered on all items in an order.
For international orders, these prices (in AUD) represent our current, international prices excluding shipping. Special offers on shipping, including free shipping, may not be available for international orders.
Payment can be made by:
- PayPal
- Bank Transfer
- Credit or debit card
- AfterPay
All payment and transactions will take place between the customer and Four Chickens Pty Ltd trading as Dine a Chook.
We reserve the right to change prices and product details at any time.
Shipping
We use a range of shipping agents, including but not limited to: Australia Post, Startrack Express and Australian Air Express.
Most orders are shipped at 2pm the next business day after receiving payment. Service times for delivery may vary depending on the delivery address, the shipping agent used and the time of year.
Four Chickens Pty Ltd will provide an estimated delivery date on request. Although we will make every effort to provide an accurate estimate, because delivery depends on a range of factors outside of our control, we accept no responsibility should delivery occur outside of the estimated period nor will Four Chickens Pty Ltd be held liable for any loss or damage resulting from inaccurate estimates or any other factor related to delivery.
The customer will receive a tracking number once their order has shipped. If the goods do not arrive as expected, the customer should notify Four Chickens Pty Ltd.
If goods arrive damaged, it is the customer’s responsibility to notify us within 3 days of delivery in order to arrange an exchange or replacement.
International Orders: Customs and Taxes
For international orders, please note that Four Chickens Pty Ltd is not responsible for any customs duties, import taxes, or other fees that may be levied by the destination country. These charges are not included in the product price or shipping costs and must be paid by the recipient of the order. It is the responsibility of the customer to be aware of and comply with their country’s customs regulations and to pay any additional costs that may arise. If you have any questions regarding these charges, we recommend contacting your local customs office for more information.
Guarantees and Warranties
We want our customers to be happy and understand if they change their mind. In addition to the rights protected by Australian Consumer Law, we also offer the following satisfaction guarantee:
We will accept returns for a refund or exchange where the customer notifies Four Chickens Pty Ltd of their decision within 3 days of receiving the goods and provides reasons.
Goods must be returned in the same condition as they were received, including all original packaging. The customer will be responsible for the cost of postage or delivery to return the goods to Four Chickens Pty Ltd.
Once the goods have been returned, Four Chickens Pty Ltd will process a refund or exchange as soon as possible. The customer will be refunded the purchase price minus shipping costs. This does not affect the customer’s rights under Australian Consumer Law.
Four Chickens Pty Ltd does not offer warranties on any goods sold except where it is required by law to do so. Any warranties offered are limited to the terms and conditions stated in this document or those provided by the manufacturer or other relevant third-party provider. Warranties do not cover misuse or accidental damage by the customer. All goods are guaranteed to be as described.
Indemnity
The customer indemnifies Four Chickens Pty Ltd, including its directors, employees, agents and representatives, from and against all losses, damages, liabilities, costs and expenses incurred or suffered by Four Chickens Pty Ltd, or any third-party, resulting from any breach of these terms and conditions or any other default or wrongful conduct committed by the customer or any person who accesses or uses the products or services offered by Four Chickens Pty Ltd under the customer’s account, with or without authorisation.
Coupon Codes and Special Offers
Only one coupon code may be used per checkout session. For example, if you use a discount coupon then you will not be eligible to use a second coupon code to claim additional offers such as free bonus items.