Shipping

Shipping Details

At Dine-A-Chook, we aim to provide reliable, transparent, and cost-effective shipping options for our customers. Please review the details below to understand our shipping policies, rates, and delivery times.

Shipping Rates (Australia)

We offer a range of shipping options to suit your needs. All orders are shipped via Australia Post unless otherwise stated.

Pickup at Dine-A-Chook Warehouse

  • Cost: Free.

  • Details: Collect your order from our Townsville HQ at 16 Camuglia Street, Garbutt, Townsville QLD. Available for eligible postcodes.

Regular Post (Under 500g)

  • Cost: $9.95.

  • Details: A cost-effective option for lightweight parcels under 500g. Includes tracking.

Express Post (Under 500g)

  • Cost: $13.95.

  • Details: Faster delivery for parcels under 500g. Includes tracking.

Standard Shipping (500g–20kg)

  • Cost: Flat rate of $15.95.

  • Details: A reliable option for parcels between 500g and 20kg. Includes tracking.

Express Post (Over 500g)

  • Cost: From $18.95 based on weight.

  • Details: A faster delivery option for parcels over 500g. Rates are calculated based on parcel weight.

Express + Insurance

  • Cost: From $19.95 based on weight.

  • Details: Includes all the benefits of Express Post with added insurance for peace of mind.

Free Standard Shipping

  • Cost: Free for orders over $299.

  • Details: Automatically applied at checkout for eligible orders within Australia.

Orders Over 20kg

For orders exceeding 20kg, we use StarTrack freight services. Shipping costs vary depending on the parcel's weight, size, and destination.

How It Works:

  1. During checkout, select the "Contact for Quote" option (displayed as $0.00). This does not mean free shipping.

  2. After placing your order, we will contact you with a custom shipping quote.

  3. Your order will not be processed until you confirm and pay the quoted shipping cost.

If you have any questions about large orders or shipping costs, please contact us before placing your order.

Pickup Only Items

Certain items, such as 20kg bags of feed, are available for pickup only from our Townsville HQ:

Insurance Option

Dine-A-Chook offers optional insurance to protect your shipment against loss or damage during transit.

Why Choose Insurance?

  • Covers loss or damage during transit.

  • If an item is lost or damaged, we will claim the cost with Australia Post and resend your order at no extra charge to you.

How is Your Order Shipped?

All Dine-A-Chook orders are sent using Australia Post unless otherwise stated. Standard shipping includes tracking, and all orders require a signature upon delivery unless you provide an authority to leave.

We deliver to:

  • Residential and business addresses

  • PO Boxes

  • Parcel Lockers

Shipping Times

Estimated Delivery Times (Business Days):

State Estimated Delivery
Queensland 2–3 days
New South Wales 3–5 days
Victoria 5–7 days
South Australia, Tasmania & ACT 6–8 days
Western Australia & Northern Territory 8–12 days

International Orders:

Delivery times vary between 12–20 business days depending on your location. Many international orders arrive sooner than expected.

Important Notes on Delivery Times

  1. Dine-A-Chook ships from Townsville: As we are located in a regional area, transit times may differ from businesses shipping from capital cities.

  2. Express shipping typically reduces delivery times by 1–2 business days.

  3. Transit is via road; airfreight is not specifically utilised but may be used by Australia Post at their discretion.

  4. You will receive a tracking number via email once your order is shipped (unless an incorrect email address is provided). Use this tracking number on the Australia Post tracking page to monitor your order's progress.

Regular vs Express Post

Regular Post:

  • Standard delivery times as outlined above.

  • A reliable and cost-effective option for most orders.

Express Post:

  • A faster option that generally reduces delivery times by 1–2 business days.

  • Please note: Express parcels are still transported via road; airfreight is used only at Australia Post's discretion for certain destinations.

Need Help?

If you have any questions about our shipping policies or need assistance with an order, please don’t hesitate to contact us at:

Email Us: support@dineachook.com.au
Call us: 1800 103 326

We’re here to make your shopping experience as smooth as possible!