Shipping Details
- Flat Rate: From $12.95 for orders under $199.
- Free Standard Shipping: On orders over $199.
- Express: Calculated at checkout. Express Shipping is via Road Freight and is not an overnight service.
- Australian orders only. International rates at checkout.
All Dine A Chook orders are sent using Australia Post, requiring a signature at delivery, unless an authority to leave is provided. We deliver to Residential and Business addresses, PO Boxes, and Parcel Lockers. We may use Star Track Express for bulk orders.
Insurance: Insurance coverage is available for all shipments, protecting against loss or damage. We offer insured postage for a few dollars extra, ensuring replacement or resending for lost or damaged items. If you receive a broken item, contact us within 3 working days to discuss replacement options.
Shipping Times
| State | Estimated Delivery (business days) |
|---|---|
| Queensland | 2-3 days |
| New South Wales | 3-5 days |
| Victoria | 5-7 days |
| South Australia, Tasmania & ACT | 6-8 days |
| Western Australia & Northern Territory | 8-12 days |
While we strive to provide accurate estimated delivery times, please be aware that once your parcel leaves our warehouse, we have no control over its transit through the Australia Post network. We do not influence the handling or delivery schedule of your item. Occasionally, there may be unexpected delays that are beyond our control. If the Australia Post service does not meet your expectations, we encourage you to direct your complaints to them. Additionally, unless you provide an incorrect email address when placing your order, you will receive a tracking number via email once your items are shipped. This tracking number can be used on the Australia Post tracking page to monitor your order's progress.
For our international customers, shipping times can vary between 12-20 business days depending on your location. However, based on our experience, we've found that international shipping services tend to be quite efficient, and many orders arrive sooner than expected. We strive to ensure that your orders are processed and dispatched promptly, aiming for the quickest possible delivery times while maintaining the quality and care you expect from us.