Shipping Details
At Dine-A-Chook, we aim to provide reliable and transparent shipping options for our customers. Please review the details below to understand our shipping policies, rates, and delivery times.
Shipping Rates (Australia)
- Under 500g: $13.95 flat rate.
- 500g–20kg: $15.95 flat rate.
- Over 20kg: Handled via StarTrack freight services. Shipping costs are quoted separately based on weight, size, and destination.
- Express Shipping: Calculated at checkout (from $14.95).
- Click & Collect (Garbutt): Free for eligible postcodes.
- International Orders: Calculated at checkout based on weight.
Orders Over 20kg
For orders exceeding 20kg, we use StarTrack freight services. Shipping costs vary depending on the parcel's weight, size, and destination. During checkout, the "Contact for Quote" option will display as $0.00; however, this does not mean free shipping.
Please Note:
- You will be contacted after placing your order with a custom shipping quote.
- Your order will not be processed until you confirm and pay the quoted shipping cost.
- If you have any questions about large orders or shipping costs, please contact us before placing your order.
Pickup Only Items
Certain items, such as 20kg bags of feed, are available for pickup only from our Townsville HQ at:
Dine A Chook HQ
16 Camuglia Street, Garbutt, Townsville QLD
Please select the "Click & Collect" option at checkout if purchasing pickup-only items. These items cannot be shipped under any circumstances.
Insurance Option
Dine-A-Chook offers optional insurance for your shipments to protect against loss or damage during transit. For a small additional fee of $5, you can insure your order for added peace of mind.
Why Choose Insurance?
- Covers loss or damage during transit.
- If an item is lost or damaged, we will claim the cost with Australia Post and resend your order at no extra charge to you.
You can select the insurance option during checkout when choosing your preferred shipping method.
How is Your Order Shipped?
All Dine-A-Chook orders are sent using Australia Post unless otherwise stated. Standard shipping includes tracking, and all orders require a signature upon delivery unless you provide an authority to leave. We deliver to:
- Residential and business addresses
- PO Boxes
- Parcel Lockers
Shipping Times
Estimated Delivery Times (Business Days)
| State | Estimated Delivery |
|---|---|
| Queensland | 2–3 days |
| New South Wales | 3–5 days |
| Victoria | 5–7 days |
| South Australia, Tasmania & ACT | 6–8 days |
| Western Australia & Northern Territory | 8–12 days |
International Orders
Delivery times vary between 12–20 business days depending on your location. Many international orders arrive sooner than expected.
Important Notes on Delivery Times
- Dine A Chook ships from Townsville: As we are located in a regional area, transit times may differ from businesses shipping from capital cities.
- Please Note: Express shipping typically reduces delivery times by 1–2 business days. Transit is via road; airfreight is not specifically utilised but may be used by Australia Post at their discretion.
- If you experience delays or issues with delivery, we encourage you to direct complaints to Australia Post.
You will receive a tracking number via email once your order is shipped (unless an incorrect email address is provided). Use this tracking number on the Australia Post tracking page to monitor your order's progress.
Regular vs Express Post
Dine-A-Chook offers both regular and express post options through Australia Post. Here’s how they differ:
Regular Post
- Standard delivery times as outlined above.
- A reliable and cost-effective option for most orders.
Express Post
- A faster option that generally reduces delivery times by 1–2 business days.
- Please note: Express parcels are still transported via road; airfreight is used only at Australia Post's discretion for certain destinations.
Need Help?
If you have any questions about our shipping policies or need assistance with an order, please don’t hesitate to contact us. We’re here to help make your shopping experience as smooth as possible!